Responsible Gaming at hbajie
hbajie is committed to providing a safe and controlled gaming environment for every player in Bangladesh. Know your limits, use our tools, and play with confidence.
Playing Responsibly with hbajie
At hbajie, we believe that gambling is first and foremost a form of entertainment. Whether you enjoy cricket betting during a BPL season, spinning the reels on our slots, or sitting down at a live casino table, the experience should always remain enjoyable, controlled, and within your personal means.
We understand that for a small number of players, gambling can move beyond entertainment and become a source of stress, financial difficulty, or compulsive behaviour. hbajie takes this seriously. This page outlines the practical tools, limits, and resources we make available to every registered player in Bangladesh — free of charge, effective immediately upon request.
Our responsible gaming programme is built around four core principles: awareness, control, prevention, and support. Every player on hbajie has access to the full suite of tools described here. We also operate a strict 21+ age policy — no person under the age of 21 may register, deposit, or play on this platform under any circumstances.
If you ever feel that your gambling habits are changing — that you are spending more time or money than you intended, chasing losses, or gambling to escape other problems — please read this page carefully and reach out to our support team at any time. You are not alone, and help is always available.
aged 21 and above only
Section 01
Responsible Gaming Tools Available to You
All of the following tools are available in your hbajie account settings. They take effect immediately once activated and can be adjusted or cancelled (where permitted) by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount of BDT you can deposit into your hbajie account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time with immediate effect. Requests to raise a limit are subject to a 7-day cooling-off period to protect against impulsive decisions.
Loss Limits
Define the maximum amount you are willing to lose over a given period. When your net loss across bets and casino games reaches this threshold, hbajie will automatically restrict further wagering until the limit period expires. Loss limits are one of the most effective tools for keeping your gambling within a pre-defined budget.
Session Time Limits
Set a maximum duration for each gaming session. When your session reaches the defined time, hbajie will display a clear on-screen notification and log you out automatically if you choose not to extend. Session time limits help prevent the kind of prolonged play that can occur when players lose track of time in a live casino or slots environment.
Reality Check Reminders
Configure periodic pop-up reminders that appear at set intervals (e.g., every 30 or 60 minutes) during active gameplay. Each reminder displays how long your current session has lasted, your net wins or losses since you last checked, and a prompt to review whether you wish to continue. Reality checks are a simple but powerful awareness tool.
Time-Out / Cooling-Off Period
If you feel you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended from all betting, casino, and slots activity. You may still log in to view your transaction history or request a withdrawal of available funds, but no new deposits or wagers will be accepted.
Self-Exclusion
Self-exclusion is the most powerful tool hbajie offers. If you believe your gambling has become a problem and you need a longer-term break, you can request a self-exclusion period of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is fully suspended — you cannot deposit, bet, or access casino games. We will also suppress all marketing communications. Self-exclusion cannot be reversed before the chosen period expires. To activate, contact [email protected].
Section 02
Quick Reference: Limit Types
A summary of every player-controlled limit available on hbajie.
Daily Deposit Limit
Max BDT deposited in a 24-hour rolling window.
Weekly Deposit Limit
Max BDT deposited across a 7-day rolling period.
Monthly Deposit Limit
Caps total deposits within a calendar month.
Loss Limit
Stops play once net losses hit your chosen amount.
Session Limit
Auto-logout after a defined play duration.
Reality Check
Timed pop-up alerts during active sessions.
Time-Out
Short-term account suspension: 1–30 days.
Self-Exclusion
Long-term suspension: 6 months to 5 years.
Section 03
How to Activate Your Limits
Follow these steps to set up any of the responsible gaming tools available on your hbajie account.
Log in to your hbajie account
Visit the hbajie Login page and sign in with your registered username and password. Ensure you are using a secure, private connection.
Navigate to Account Settings
Tap your profile icon in the top right corner of the app and select "Account Settings" from the dropdown menu.
Select Responsible Gaming
In the Account Settings menu, locate the "Responsible Gaming" section. All available limit and exclusion tools are listed here with simple toggle controls.
Set your preferred limit or tool
Choose the tool you want to activate — for example, a daily deposit limit of ৳5,000 — enter your preferred value, and confirm. The limit takes effect immediately.
Contact support for self-exclusion
Self-exclusion requests must be submitted directly to our support team at [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Your account will be suspended within 24 hours of verification.
Section 04
Is Gambling Becoming a Problem?
The following warning signs may indicate that gambling is no longer a form of entertainment and is starting to cause harm. If several of these statements apply to you, we strongly encourage you to use the tools above or to contact our support team immediately.
- You spend more money gambling than you originally planned, and find it difficult to stop once you have started.
- You have tried to cut back or stop gambling but were unable to do so.
- You gamble to recover money you have lost ("chasing losses"), leading to larger and riskier bets.
- Gambling is interfering with your work, studies, relationships, or daily responsibilities.
- You borrow money, sell possessions, or use funds set aside for essential expenses (rent, food, bills) to fund your gambling.
- You feel restless, anxious, or irritable when you are not gambling, or when you try to reduce how much you gamble.
- You conceal the extent of your gambling activity from family members or close friends.
- Gambling is your primary way of dealing with stress, loneliness, grief, or other emotional difficulties.
Section 05
Age Verification and the 21+ Policy
hbajie enforces a strict minimum age of 21 years for all registered players in Bangladesh. Age verification is a mandatory step during the KYC (Know Your Customer) process. Players are required to submit a valid government-issued identity document — such as a National ID Card (NID), passport, or birth certificate — before they can make a deposit, place a bet, or withdraw funds.
If hbajie has reasonable grounds to suspect that an account holder may be under the age of 21, we reserve the right to suspend the account immediately pending age verification. Any funds held in an underage account will be returned via the original deposit method after identity is confirmed and the account is closed.
Parents and guardians in Dhaka, Chittagong, Sylhet, and across Bangladesh are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed hbajie using false information, please contact us at [email protected] immediately — we will treat this as a priority matter.
Section 06
Protecting Vulnerable Players
hbajie's responsible gaming obligations extend beyond individual player tools. We also operate a broader programme designed to identify and protect players who may be in a vulnerable situation — including those experiencing financial hardship, mental health challenges, or grief.
Our support team is trained to recognise behavioural patterns that may indicate distress, such as a sudden and significant increase in deposit frequency, rapid escalation of bet sizes, or repeated requests to reverse self-exclusion decisions. Where such patterns are identified, our team may proactively reach out to the player and suggest that they review their account activity and consider using our responsible gaming tools.
hbajie will never market bonus offers, promotions, or deposit incentives to any player who has an active responsible gaming limit, an ongoing time-out, or a history of self-exclusion on their account. Marketing suppression is applied automatically upon activation of any of these tools and cannot be overridden by the player while the tool is active.
Section 07
Get Help and Support
If gambling is causing you distress, financial problems, or harm to your relationships, please reach out. hbajie's support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). We respond in English and will treat all responsible gaming enquiries with the highest level of confidentiality and care.
Contact hbajie Responsible Gaming Support
To activate self-exclusion, request a cooling-off period, raise a concern about your gambling, or ask for guidance on any of our responsible gaming tools, contact us using the details below. Please use the subject line "Responsible Gaming — [Your Username]" so we can prioritise your message.
[email protected]Response time: acknowledgement within 2 hours; full response within 24 hours (BST, UTC+6). The email address above is displayed as plain text and is not a clickable link.
Play Smart. Play Responsibly.
hbajie offers cricket betting, live casino, and 500+ slots for adults aged 21 and above. Set your limits before you play, and remember: gambling is entertainment, not a financial strategy. Fast BDT payments via bKash and Nagad.